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Help And Support

Products // Account Management & Billing // Knowledge Based Articles // Installers //
User Guides // Support Information

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Connect Fonts

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Connect Assets

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Portfolio

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Contact Technical Support For Help With A Product

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Other Resources

Knowledge Based Articles

Search and find answers to your Product and Account Management & Billing questions.

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Our Support Policy

The details of our support offerings and what support does and does not include.

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Developer Resources

Resources and tools for integrating our products into your workflows and applications.

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The End Of Support For PostScript Type 1 Fonts

We can help you protect your work.

Visit our PostScript Resource HUB >

Extensis Status

Check uptime over the past 90 days, historical uptime, incident history, and system metrics.

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Data Security

Learn how we bolster product and operational security, maintain GDPR compliance, and help customers adhere to GDPR requirements.

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Account Management & Billing Questions

Connect Fonts and Connect Assets Customers

Please contact technical support for help.

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All Other Customers

Please contact us here.

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FAQs

Where do I find installers?

Right here!

What are your tech support hours?

  • U.S. Email/Case Support (Portland, OR): Monday-Friday, 7am–4pm PST/PDT
  • European Email/Case Support (Northampton, UK): Monday-Friday, 8:30am–4:30pm GMT
  • Worldwide Chat Support: Monday-Friday, 9am–3pm PST/PDT

How long until I receive a response?

During our tech support hours, we typically respond to tickets within a few hours of receiving them.

We strive to respond within 1 business day to tickets received outside of tech support hours.

Can I get assistance outside of tech support hours?

Yes, find answers fast at our Knowledge Base Home Page.

Visit Knowledge Base Home Page >

Or contact us and we’ll respond as soon as we can.

Can I still get support for an older Extensis Product?

Yes, we provide limited support for several older products.

Learn more >

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