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Help & Support

Extensis Connect

apple-black-logo Download App for macOS (Version 25.0.0) to install the desktop application for macOS.

windows-174   Download App for Windows (Version 25.0.0) to install the desktop application for Windows.

Safari Extension To add, activate, or deactivate fonts using the Connect web client.

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(See System Requirements for details)

Support Policy

Developer Resources

All Resources
Font management best practices, getting started with Extensis Connect, troubleshooting and support, training videos, and more.

Welcome To Help & Support

Whether long-time fan or first-time Extensis customer, this is where you'll find the help and support you need to keep crafting creative gold.

All Product Documentation

Looking For A Different Installer?

You can find installers for other currently supported font management, workflow, and imagery management products here. 

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Existing Customers

Please contact technical support for help.

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FAQs

What are your tech support hours?

+ United States: Monday-Friday, 7am-4pm PST/PDT

+ Europe: Monday-Friday, 8:30am-4:30pm GMT

+ Live Chat:  1:30am-3pm PST/PDT

How long until I receive a response?

During our tech support hours, we typically respond to tickets within a few hours of receiving them. We strive to respond within one business day if we receive tickets outside support hours.

Can I get assistance outside of tech support hours?

Yes! You can find many answers in our Product Documentation.

Or contact us and we’ll respond as soon as we can.

Can I still get support for an older Extensis Product?

Yes, we provide limited support for several older products.

Learn more >

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