Help & Support

Extensis Connect

apple-black-logo Download App for macOS (Version 25.1.1) to install the desktop application for macOS.

windows-174   Download App for Windows (Version 25.1.1) to install the desktop application for Windows.

Safari Extension To add, activate, or deactivate fonts using the Connect web client.


(See System Requirements for details)

Support Policy

Developer Resources

All Resources
Font management best practices, getting started with Extensis Connect, troubleshooting and support, training videos, and more.

Welcome To Help & Support

Whether long-time fan or first-time Extensis customer, this is where you'll find the help and support you need to keep crafting creative gold.

All Product Documentation

Looking For A Different Product?

Our other font management, workflow, and imagery management products are here. 


Existing Customers

Please contact technical support for help.



What are your tech support hours?

+ United States: Monday-Friday, 7am-4pm PST/PDT

+ Europe: Monday-Friday, 8:30am-4:30pm GMT

Live Chat:  1:30am-3pm PST/PDT

How long until I receive a response?

During our tech support hours, we typically respond to tickets within a few hours of receiving them. We strive to respond within one business day if we receive tickets outside support hours.

Can I get assistance outside of tech support hours?

Yes! You can find many answers in our Product Documentation.

Or contact us and we’ll respond as soon as we can.

Can I still get support for an older Extensis Product?

Yes, we provide limited support for several older products.

Learn more >