Help and Support

Extensis Connect

Whether long-time fan or first-time Extensis customer, this is where you'll find the help and support you need to keep crafting creative gold.

macOS

Download App for macOS (Version 27.0.1) to install the desktop application for macOS.

Windows

Download App for Windows (Version 27.0.1) to install the desktop application for Windows.

Safari Extension

Safari Extension To add, activate, or deactivate fonts using the Connect web client. (See System Requirements for details)

Resources

Font management best practices, getting started with Connect, troubleshooting and support, training videos, and more.

Looking For A Different Product?

Our other font management, workflow, and imagery management products are here. Please refer to the following links for version and installer documentation.

Connect

Connect Assets

Portfolio

Universal Type Server

Corbit

GeoExpress

Express Server

GeoViewer

Compress Plugin

Discontinued Products

Frequently Asked Questions

What are your tech support hours? United States: Monday-Friday, 7am-4pm PST/PDT
Europe: Monday-Friday, 8:30am-4:30pm GMT
Live Chat: 1:30am-3pm PST/PDT

How long until I receive a response?

During our tech support hours, we typically respond to tickets within a few hours of receiving them. We strive to respond within one business day if we receive tickets outside support hours.

Can I get assistance outside of tech support hours?

Yes! You can find many answers in our Product Documentation.

Or contact us, and we'll respond as soon as we can.

Can I still get support for an older Extensis product?

Yes, we provide limited support for several older products.

Learn more

Help & Support