Extensis provides support for the current version of all desktop products. In addition, Extensis will provide limited support for older desktop products up to one year after the product version is no longer offered for sale (usually at the release of the next major version). Extensis may, at their discretion, extend limited desktop product support on a case-by-case basis.
Support for Extensis’ server-based products is covered through annual service agreements (ASA) and agreements must be kept current in order to maintain service. Please contact the Extensis Corporate sales team for more information.
Note: We only support our products in the host application and OS environments in which they are tested. Please see our online support information or contact Extensis Technical Support if you have any questions regarding third-party support or compatibility.
Extensis product support includes:
Limited Extensis product support includes:
For unsupported products, Extensis will provide relevant Knowledge Base Articles at our discretion.
Extensis is pleased to provide technical support1 to registered users of Extensis products. Technical support includes helping you:
Extensis Technical Support does not include:
Extensis offers fee-based consulting services to help you develop and implement advanced solutions for your business using Extensis products.1 Certain Extensis products include an annual service agreement (ASA) that must be renewed after one year in order to maintain support and other benefits. Please contact the Extensis Corporate sales team for more information.