Sales and Refunds - Extensis.com

Sales and Refunds

Acceptance of Terms. These Sales and Refund Terms and Conditions (“Terms”) are applicable to your access to and use of the Extensis Store (“Store”) produced and maintained by Celartem, Inc., d.b.a. Extensis (collectively “Extensis”, “we”, “us”, or “our”). Please read these Terms carefully before using the Store. By placing an order or making a purchase at the Store, you agree to the terms set forth below along with Extensis’ Privacy Policy and Terms of Use. If you do not agree to these Terms, please do not access or use the Store.

Non-Subscription Software Products. Your license to an Extensis non-subscription software product begins as soon as your payment is processed. You’ll be charged the fee stated at the time of purchase, plus applicable taxes. Extensis has a thirty (30) day return policy (from the date of purchase) on all non-subscription software products that are purchased from the Store. You will need to contact Extensis Customer Service directly to initiate a return. Once the return has been processed, such software’s serial number will be retired to prevent further use. Any use of returned software is in violation of the applicable software license agreement and subject to prosecution under Federal Law.

Subscription Services for Software Products. Subscription service begins as soon as your payment is processed. You’ll be charged the annual fee stated at the time of purchase, plus applicable taxes. Unless otherwise stated, your subscription services will renew automatically on your annual renewal date. You can change this setting at any time after purchase, by editing the subscription settings in your Extensis MyProducts page. Renewal fees are subject to change, but we’ll always notify you beforehand. If you cancel within fourteen (14) days of your order, we will provide you with a full refund. You will need to contact Extensis Customer Service directly to initiate a cancellation. Should you cancel after fourteen (14 days) from the date of purchase, your payment is non-refundable and your subscription service will continue until the end of your contracted term.

Annual Service Agreements (ASA). An annual service agreement (“ASA”) may be offered with certain non-subscription software products. If you choose to purchase ASA, the service will begin as soon as your payment is processed. You’ll be charged the annual ASA fee stated at the time of your purchase of the non-subscription software product, plus applicable taxes. If you cancel ASA within fourteen (14) days of your date of purchase, we will provide you with a full refund. You will need to contact Extensis Customer Service directly to initiate a cancellation. You may not cancel ASA after fourteen (14) days from your date of purchase and your ASA will continue until the end of your contracted term. Prior to any expiration of your contracted term for ASA, your contract for ASA must be renewed to maintain uninterrupted service. You will need to contact Extensis Customer Service directly to renew your ASA. Renewal fees are subject to change, but we’ll always notify you beforehand.