Time loss can be one of the most expensive burdens businesses encounter today. Keeping businesses functioning with the least amount of downtime is mission critical.
Customer service and technical support teams are reliable resources to utilize when you encounter software issues. Such support services are essential for any size of business. From small to large, support services are often utilized even when companies have budgets to hire fully equipped IT departments to fill these gaps. Single users and smaller organizations that do not have IT budgets tend to contact and use support services with manufactures with which they have contracts or products more often to resolve issues.
In order to assist with reducing time loss, then, here is a list of the 12 bits of information and guidance to have ready to help expedite requests the next time you’re in need of contacting support services.
When submitting complete information, support agents are better able to assess what next steps are required to get your software running again.
Extensis strives to make the best products in our marketplace. Nevertheless, in a constantly changing software ecosystem, calls to support services may be necessary to eliminate any downtimes you may be experiencing. And when those calls occur, having these 12 pieces of information ready will help speed your along to a solution that meets your needs.
To learn more about how support services at Extensis can help reduce downtime, check out our Support page!
Jeff Johnson – Technical Support Manager
Jeff Johnson has been working in the Technology Sector for over 30 years as a Manager and as a Strategic Consultant specializing Customer Service and Account Management. For the past 2+ years, Jeff has served as a Technical Support Lead and Support Manager for Extensis. In this role, Jeff is responsible for ensuring the successful engagement and delivery of our Support Services. In his free time, Jeff spends time with family and friends traveling and just getting outside to explore. He has a passion for technology, travel and restoration of old Arcade and Pinball machines.
Your reward for scrolling all the way to the end is this precious cat. Yes! (Fist bump.)