--- title: | Jeff Johnson description: Jeff has been working in the technology sector for over 30 years and has spent the last two as a leading technical support for Extensis. In this role, he’s responsible for ensuring the successful engagement, deployment, and delivery of our support services. His passions include spending time with family and friends, traveling, and just getting outside to explore. --- Control the chaos and unleash your team's potential with Extensis Connect / [Learn More](https://www.extensis.com/connect/?hsLang=en) - [Contact Us](https://www.extensis.com/contact-us?hsLang=en) - [Support](https://www.extensis.com/help-and-support?hsLang=en) - [Login ![](https://www.extensis.com/hubfs/assets%202022/Caret-Down-Vector.svg)](https://www.extensis.com/extensis-blog/author/jeff-johnson#) - [Existing Customer](https://secure.extensis.com/loginpage) - [Reseller](https://partners.extensis.com) - [User Management](https://connect.extensis.com/administration/users) - [Buy Now](https://www.extensis.com/pricing?hsLang=en) [![Extensis_aMonotypecompany_Coral_Dark](https://www.extensis.com/hubfs/brand/extensis-monotype/Extensis_aMonotypecompany_Coral_Dark.svg)](https://www.extensis.com?hsLang=en)   - Product - ### PRODUCT [ Extensis Connect + Insight ![](https://www.extensis.com/hubfs/assets%202022/Caret-Right-Vector.svg) ](https://www.extensis.com/products/connect-insight?hsLang=en) - [ Pricing ](https://www.extensis.com/pricing-old?hsLang=en) - [ Blog ](https://www.extensis.com/blog?hsLang=en) - Resources - ### LEARN MORE [ Resource Library ](https://www.extensis.com/resource-library?hsLang=en) [ Compliance HUB ](https://www.extensis.com/creative-asset-compliance?hsLang=en) [ Font Management ](https://www.extensis.com/font-management-software?hsLang=en) [ Agencies ](https://www.extensis.com/font-management-for-agencies-old?hsLang=en) [ Print, Packaging, & Production ](https://www.extensis.com/commercial-print-packaging-production-old?hsLang=en) [ Adobe Creative Cloud Integration ](https://www.extensis.com/font-management-for-adobe-creative-cloud-old?hsLang=en) - Partners - [ Partner Programs ](https://www.extensis.com/partners?hsLang=en) [ Find A Reseller ](https://www.extensis.com/find-a-reseller?hsLang=en) [![TAKE TOUR](https://no-cache.hubspot.com/cta/default/1740477/e79de75d-96de-4348-bf78-2220afddd538.png)](https://cta-redirect.hubspot.com/cta/redirect/1740477/e79de75d-96de-4348-bf78-2220afddd538) [![Extensis-Large-Navy-Logo-03-style-elements-css](https://www.extensis.com/hubfs/Extensis-Large-Navy-Logo-03-style-elements-css.svg)](http://extensis.com?hsLang=en) [Buy Now](https://www.extensis.com/pricing?hsLang=en) [EN](https://www.extensis.com/extensis-blog/author/?hsLang=en) / [DE](https://www.extensis.com/extensis-blog/author/?hsLang=de-de) / [FR](https://www.extensis.com/extensis-blog/author/?hsLang=fr-fr) ![Jeff Johnson](https://www.extensis.com/hubfs/Extensis%202019%20Theme/blog/Blog_Jeff.png) # Jeff Johnson Jeff has been working in the technology sector for over 30 years and has spent the last two as a leading technical support for Extensis. In this role, he’s responsible for ensuring the successful engagement, deployment, and delivery of our support services. His passions include spending time with family and friends, traveling, and just getting outside to explore. ## All stories by Jeff ### Other Authors - [Amy Chan (11)](https://www.extensis.com/extensis-blog/author/amy-chan) - [Carli Edvalson (2)](https://www.extensis.com/extensis-blog/author/carli-edvalson) - [Catarina Mendes (6)](https://www.extensis.com/extensis-blog/author/catarina-mendes) - [Chris Meyer (1)](https://www.extensis.com/extensis-blog/author/chris-meyer) - [Chris Stevens (1)](https://www.extensis.com/extensis-blog/author/chris-stevens) - [Darrin Helsel (5)](https://www.extensis.com/extensis-blog/author/darrin-helsel) - [Extensis (76)](https://www.extensis.com/extensis-blog/author/extensis) - [Hannah Tyler – Guest Contributor (3)](https://www.extensis.com/extensis-blog/author/hannah) - [James Grace (1)](https://www.extensis.com/extensis-blog/author/james-grace) - [Jamie Phillips (1)](https://www.extensis.com/extensis-blog/author/jamie-phillips) - [Jean Michel Laurent (1)](https://www.extensis.com/extensis-blog/author/jean-michel-laurent) - [Jeff Johnson (1)](https://www.extensis.com/extensis-blog/author/jeff-johnson) - [Jeffrey Stewart (2)](https://www.extensis.com/extensis-blog/author/jeffrey-stewart) - [Jenelle Kemp (1)](https://www.extensis.com/extensis-blog/author/jenelle-kemp) - [Joscelyn Zell (2)](https://www.extensis.com/extensis-blog/author/joscelyn-zell) - [Laura Worthington (1)](https://www.extensis.com/extensis-blog/author/laura-worthington) - [Laura Xu (6)](https://www.extensis.com/extensis-blog/author/laura-xu) - [Osamu Ikeda (2)](https://www.extensis.com/extensis-blog/author/osamu-ikeda) - [Renee Schlachter (2)](https://www.extensis.com/extensis-blog/author/renee-schlachter) - [Tara Storozynsky (27)](https://www.extensis.com/extensis-blog/author/tara-storozynsky) - [Toby Martin (17)](https://www.extensis.com/extensis-blog/author/toby-martin) - [Torsten Köbel (1)](https://www.extensis.com/extensis-blog/author/torsten-köbel) - [Wendy Bloechle (1)](https://www.extensis.com/extensis-blog/author/wendy-bloechle) [Workflow & Productivity](https://www.extensis.com/extensis-blog/tag/workflow-productivity) ### [The 12 Most Important Pieces of Information to Share with Support Services to Reduce Downtime](https://www.extensis.com/extensis-blog/the-12-most-important-pieces-of-information-to-share-with-support-services-to-reduce-downtime) October 19, 2018 | | | ![](https://www.extensis.com/hubfs/footer-cat-animation-final-compressed.gif) Your reward for scrolling all the way to the end is this precious cat. Yes! 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