Could not start FMCore

Description

This article describes common troubleshooting steps if the Universal Type Core for Universal Type Client or the Core for Suitcase Fusion for Mac OS X will not start.

Solution

Upgrade to the latest version of Suitcase Fusion or UTS

You can download the latest installers for Suitcase Fusion and UTC from http://www.extensis.com/support/.

NOTE: UTC 3.0 and later can only be used with Universal Type Server 3.0 and later; UTC 1.0 and later can only be used with the matching version of UTS or later. Upgrading to Suitcase Fusion 3 from Suitcase Fusion 2, or to Suitcase Fusion 4 from either Suitcase Fusion 2 or 3, requires purchasing a license for the new version.

Reset the FMCore process

1. Choose Apple menu > Log out; if you are on Mac OS X 10.7 or later, make sure “Reopen windows when logging back in” is unchecked.
2. Log back in to Mac OS X.
3. Launch Suitcase Fusion or UTC

Clean up leftover type core session files

1. In the Finder, choose Go > Go to Folder.
2. Enter “~/.Extensis/” into the “Go to the folder” field and click Go.
3. Drag the FMCore folder to the Trash.
4. Launch Suitcase Fusion or UTC

Restore the default configuration

1. In the Finder, go to /Users/username/Library/Preferences/. Users of Mac OS X 10.7 and later can get to their Library folder by holding the Option key down and choosing Go > Library
2. Delete the following files if they exist:
   • com.extensis.SuitcaseFusion.db
   • com.extensis.SuitcaseFusion2.plist
   • com.extensis.SuitcaseFusion3.plist
   • com.extensis.SuitcaseFusion3.plist.lockfile
   • com.extensis.SuitcaseFusion4.plist
   • com.extensis.SuitcaseFusion4.plist.lockfile
   • com.extensis.UniversalTypeClient.db
   • com.extensis.UniversalTypeClient.plist
   • com.extensis.UniversalTypeClient.plist.lockfile
3. Launch Suitcase Fusion or UTC

Create a new font vault in Suitcase Fusion

1. In the Finder, go to /Users/username/Library/Extensis/Suitcase Fusion/. Users of Mac OS X 10.7 and later can get to their Library folder by holding the Option key down and choosing Go > Library
2. Move Suitcase Fusion.fontvault to the desktop
3. Launch Suitcase Fusion

Clear the client datastore in UTC

1. Go to /Library/Extensis/UTC/
2. Select all of the folders inside of the UTC folder and move them to the desktop
3. Launch UTC

Additional troubleshooting

If you still cannot get the type core to start, contact Extensis Technical Support.

Related KB Articles:

1. Finding the Suitcase Fusion 3 logs
2. Finding the Suitcase Fusion 4 logs
3. Restore a Suitcase Fusion 3 fontvault from a backup
4. Suitcase Fusion 3 General Troubleshooting (Mac)
5. Back up Suitcase Fusion 3 fontvault
6. Alert: Could not open the Font Vault at the location “Users/Username/Library/Extensis/Suitcase Fusion/Suitcase Fusion.fontvault”
7. I can’t find the Suitcase Fusion 3 system preference or control panel
8. “Suitcase Fusion Client encountered an unexpected error. 83914764″

---