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Could not start FMCore

Description

This article describes common troubleshooting steps if the Universal Type Core for Universal Type Client or the Core for Suitcase Fusion for Mac OS X will not start.

Solution

Reset the FMCore process

  1. In the Finder, choose Go > Go to Folder.

  2. Enter “~/.Extensis” (without the quotes) into the “Go to the folder” field and click the “Go” button.
  3. Drag the FMCore folder to the Trash.
  4. Launch Suitcase Fusion or UTC.

Restore the default configuration

  1. In the Finder, go to /Users/username/Library/Preferences/. Users of Mac OS X 10.7 and later can get to their Library folder by holding the Option key down and choosing Go > Library
  2. Delete the following files if they exist:
    • com.extensis.SuitcaseFusion.db
    • com.extensis.SuitcaseFusion2.plist
    • com.extensis.SuitcaseFusion3.plist
    • com.extensis.SuitcaseFusion3.plist.lockfile
    • com.extensis.SuitcaseFusion4.plist
    • com.extensis.SuitcaseFusion4.plist.lockfile
    • com.extensis.UniversalTypeClient.db
    • com.extensis.UniversalTypeClient.plist
    • com.extensis.UniversalTypeClient.plist.lockfile
  3. Launch Suitcase Fusion or UTC

Create a new font vault in Suitcase Fusion

  1. In the Finder, go to /Users/username/Library/Extensis/Suitcase Fusion/. Users of Mac OS X 10.7 and later can get to their Library folder by holding the Option key down and choosing Go > Library
  2. Move Suitcase Fusion.fontvault to the desktop
  3. Launch Suitcase Fusion

Clear the client datastore in UTC

  1. Go to /Library/Extensis/UTC/
  2. Select all of the folders inside of the UTC folder and move them to the desktop
  3. Launch UTC

Additional troubleshooting

If you still cannot get the type core to start, contact Extensis Technical Support.

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