Alert: Could not open the Font Vault at the location “Users/Username/Library/Extensis/Suitcase Fusion/Suitcase Fusion.fontvault”
This article explains what to do when you receive the error message. The error message indicates possibly damaged preferences or fontvault.
Follow these steps to resolve the problem:
- Open Applications/Utilities/Activity Monitor
- Click on the “Process Name” column to sort alphabetically
- If “FMCore” or “FMRenderer” are running, highlight the process and click the red “Quit Process” button
- Click the “Force Quit” button when asked for confirmation
- Quit Activity Monitor
- Remove: [Macintosh HD]/Users/[Username]/Library/Preferences/com.extensis.SuitcaseFusion.db and com.extensis.SuitcaseFusion3.plist
Note: On Mac OSX 10.7, in the Finder, hold down the Option key and choose Go > Library to access this hidden directory.
Navigate to: [Macintosh HD]/Users/[Username]/Library/Extensis/Suitcase Fusion/ and move the Suitcase Fusion.fontvault to your desktop
- Launch Suitcase Fusion 3 from your dock. It should be back to the factory settings, with an empty “Font Library” (i.e. fontvault)
- Are there font sets in your old font vault you would like to recover?
- If NO:
- Simply add your fonts to the new font vault by dragging and dropping them into the “Font Library”
- If YES:
- Choose Suitcase Fusion 3 > Preferences > FMCore and press the “Stop” button, this will quit the application
- Move the Suitcase Fusion.fontvault file on your desktop back to: [Macintosh HD]/Users/[Username]/Library/Extensis/Suitcase Fusion/
- Launch SF3 from your dock.
- If NO:
If you are able to get back into your former font vault, you simply had a damaged preference file. If you receive the same error message about your former font vault, then it is corrupted and you will need to re-add your fonts to the new vault created earlier.
If you cannot find copies of the fonts in your previous fontvault or you do not have access to them, you can retrieve them from your old fontvault.
- Navigate to your font vault at [Macintosh HD]/Users/[Username]/Library/Extensis/Suitcase Fusion/Suitcase Fusion.fontvault
- Right-click (Control + Click) on the “Suitcase Fusion.fontvault” and choose “Show Package Contents”
- In this folder you’re looking for another folder named “SA”
- Drag “SA” to your desktop. Inside it are all the fonts contained in your fontvault.
- Drag the “SA” folder from your desktop into your Suitcase Fusion window. This will copy all your fonts from the old fontvault into a new fontvault.
Follow the instructions here to backup your fontvault.
Related KB Articles:
- Suitcase Fusion 4 Recommendations for Windows 8
- How do I move a font vault from one computer to another? (MacOS X)
- Restore a Suitcase Fusion 3 fontvault from a backup
- Back up Suitcase Fusion 3 fontvault
- Uninstalling Suitcase Fusion 4 on Mac OS X
- How do I move a font vault from one computer to another? (Windows)
- “Suitcase Fusion Client encountered an unexpected error. 83914764″
- How to copy a Suitcase Fusion 3 font vault to another computer for a mirrored setup