What methods of payment to you accept?
We accept Visa, MasterCard, American Express, and PayPal. You can safely enter your credit card number via our secure server, which encrypts all submitted information. Braintree, a validated Level 1 PCI DSS Compliant Service Provider, is the payment processor of Extensis.
Do you accept foreign currency?
All prices in the Extensis Store are listed in USD currency and order receipts are provided in USD. When you place your order, credit card charges are converted by your bank into your local currency and should appear on your credit card statement in that currency.
What billing address should I use?
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
Why do I need to create an account (or log in to an existing account) to place an order?
Your user account allows us to provide you with secure and efficient customer service and product support that would otherwise require you to contact Customer Service or Technical Support. Through your user account, you can conveniently view your registrations, your order history and order status, contact product support and customer service, re-download registered products, get product updates and documentation, and more.
An Extensis account is also required to use Suitcase Fusion. For this product, we no longer use serial numbers. Instead, to activate the Fusion application, log into your Extensis.com account in the application. If you are a new customer, a temporary password will be emailed to you after you place an order.
Does Extensis Store My Credit Card Information?
If you purchased TeamSync, your subscription is set to auto-renew and your credit card information will be stored via Braintree and will be charged at the end of the subscription. You can disable the auto-renewal through MyProducts in your Extensis.com account.
Taxes & VAT
Extensis is headquartered in the United States and does not collect Value Added Tax (VAT) on orders where the purchaser resides outside the United States. Within the United States, Extensis is located in Oregon and not subject to sales tax. However, we do collect tax on states we have nexus in (CA, CO, IN, IL, NJ, NY, MD, ME, NC, VT, WA, WI). If your organization is tax-exempt, we’ll need a copy of your 501c3 before we can process an order with the tax removed. Please contact Customer Service for further details.
I never received my order confirmation email. What do I do?
You should have received an order receipt via email shortly after purchase from email@example.com. Please check your spam/junk mail folder and make sure that Extensis is set up as a “friendly sender”. You can also download and activate your product purchase by logging into your user account on the Extensis website and go to MyProducts.
Can I purchase your products from a reseller?
With the exception of subscription based software, most major resellers carry our products or have the ability to order them. Please check with local resellers in your area to see if they carry Extensis products. You can also click here for a listing of online resellers and retailers in your area.
What is your refund policy?
If your product was purchased direct from Extensis, we offer a 30-day return policy on Suitcase Fusion and a 14-day return policy on TeamSync. A full refund will be provided back to the card used on the original purchase. For more information on refunds please see our Refund Policy.
How should I return a product purchased from a reseller?
If you purchased through a reseller, you must adhere to the resellers return policy.
Extensis Academic Requirements
How do I order the academic version of Suitcase?
If you are a student currently enrolled at an accredited college or university, you are eligible to order the academic version of Suitcase Fusion through an academic reseller such as Journey Education or Studica. A valid edu email address will be required by the reseller to process your order.
How do I order the academic version of TeamSync?
If you are an educator or administrator with an accredited college or university, you are eligible to order the academic version of TeamSync direct from Extensis. Please contact firstname.lastname@example.org for further details. Include the name of the institution, contact information for the account, and number of TeamSync seats needed.
Do you offer special pricing for non-profit organizations?
If you are a US non-profit organization with a current and valid 501c3, you may be eligible to purchase the academic version of Suitcase Fusion and/or TeamSync. Please contact email@example.com for further details. Include your full name and/or company name, 501c3 certification, contact information for the account, product interested in ordering and quantity of seats needed.
Privacy & Security
How does Extensis protect my privacy and keep my information secure?