| How do I contact Product Support?
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Product Support is available Monday through Friday (except holidays) between 8am
and 5pm Pacific Time. You can
contact Product Support here
or at http://www.extensis.com/support
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| What are the support options for my product?
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Extensis Technical Support is pleased to provide free
assistance to registered users of Extensis products. Our assistance includes
helping you:
- Install and uninstall your Extensis product.
- Understand the documented features of your Extensis product.
- Troubleshoot unexpected behavior encountered while using your Extensis Product.
Extensis Technical Support does not offer assistance with the specialty
customization of our products that may be required to integrate them into
your specific workflow. This includes, but is not limited to: Applescript,
VB Script, JavaScript, HTML and networking. Extensis does offer fee-based
consulting services to help you develop and implement advanced solutions
for your business using Extensis products.
Supported Products and Versions
Extensis provides free technical support for the current and previous version
of all shipping products. However, if the product has not been upgraded
for over one year then we will support only the current version. Furthermore,
we can only support our products in the parent application and OS environments
in which they were originally tested. We do not offer any technical assistance
for freeware products, discontinued products, or third-party products (such
as ATM Light, FontBook or FontAgent).
Registration
Technical support is only available to registered users of Extensis products.
You can register your Extensis product
online or contact Customer Service
or Technical Support. Technical
assistance is also offered to users evaluating our demo products, but only
one call to Technical Support is allowed during the demo period
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