How do I contact Product Support? Product Support is available Monday through Friday (except holidays) between 8am and 5pm Pacific Time. You can contact Product Support here or at http://www.extensis.com/support
What are the support options for my product? Extensis Technical Support is pleased to provide free assistance to registered users of Extensis products. Our assistance includes helping you:
  • Install and uninstall your Extensis product.
  • Understand the documented features of your Extensis product.
  • Troubleshoot unexpected behavior encountered while using your Extensis Product.
Extensis Technical Support does not offer assistance with the specialty customization of our products that may be required to integrate them into your specific workflow. This includes, but is not limited to: Applescript, VB Script, JavaScript, HTML and networking. Extensis does offer fee-based consulting services to help you develop and implement advanced solutions for your business using Extensis products.

Supported Products and Versions

Extensis provides free technical support for the current and previous version of all shipping products. However, if the product has not been upgraded for over one year then we will support only the current version. Furthermore, we can only support our products in the parent application and OS environments in which they were originally tested. We do not offer any technical assistance for freeware products, discontinued products, or third-party products (such as ATM Light, FontBook or FontAgent).

Registration

Technical support is only available to registered users of Extensis products. You can register your Extensis product online or contact Customer Service or Technical Support. Technical assistance is also offered to users evaluating our demo products, but only one call to Technical Support is allowed during the demo period