| How do I locate my product serial number?
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The serial number code is on a sticker and is typically
found on the CD sleeve. For older product, the serial number sticker is
often located on the outside back cover of the manual or quick start guide.
If you have already serialized the product, try launching the application
and go under the Help menu (Windows) or Apple menu (Mac) and select “About
(product name)”.
If you’ve registered your serial number with Extensis, you can also
look up serial numbers registered to you under your My
Account by clicking on the “My Products” link.
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| What if my serial number/alpha code doesníwork?
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Make sure that you are entering the serial number correctly. Do not use
Caps or Caps Lock. When you enter the serial number you should be able to
type normally and the program will place the letters in caps for you and enter
the dashes in the appropriate locations.
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| How do I register my product?
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You can register your product online at our Online
Registration page.
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| Can I test out a product before buying it?
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Yes! You can download any of our 30-day free trial versions for evaluation.
We offer fully functional, 30-day, trial versions of all of our products.
The trials will expire after 30 days, at which time you can purchase a license.
To download a 30-day free trial, you must first create an Extensis.com account,
which will provide you with free access to all of our available 30-day free trial
downloads, product support, sample files, and documentation.
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| What if my demo expires prior to 30 days?
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There are a few reasons why this might happen: If the product
was installed previously, it will immediately expire and ask to
be ìrsonalizedîith a serial number. If there were any recent
changes or problems with date/time or system clock, this can also cause
expiration. Unfortunately, there is no way to reset the demo. The only
alternative is to install on a different computer or purchase a license.
Keep in mind that if you purchase a license direct from Extensis,
you have a 30-day return window.
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| How do I get help with Art Explosion?
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Art Explosion is made by Nova Development and all support related to this product is handled through Nova Development.
Please contact their Support department at www.novadevelopment.com or 818-591-9600.
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