| Why do I need a user account?
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Your user account allows us to provide you with secure
and efficient customer service and product support that would otherwise
require you to contact Customer Service or Technical Support. Through your
user account, you can conveniently view your registrations, your order history
and order status, contact product support and customer service, re-download
registered products, get product updates and documentation, and more.
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| What if i forgot which
email address my products are registered to? |
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If you forgot the the email address that your products
are registered to, please contact Customer Service
(Extensis.com user account required)
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| What if I forget my password?
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Go to the Forgot Password page and enter
the email address you used to create your Extensis.com My Account. We will
create a new password for your account and send it to the registered email
address. You can then use this password to login to your account. We suggest
for your security that as soon as you receive this temporary password that
you login and change your password by clicking on the “Account Details”
link and then clicking on the “Change Password” link.
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| What serial numbers are registered to me?
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Login to your Extensis.com
My Account. By default, you will be taken to the “My Products”
page automatically. You will see a listing of all your registered products
and their corresponding serial numbers. If you believe that you have products
registered under a different email address, you will need to login with
that email address or contact Customer
Service.
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| What if I receive a blank, white screen when I try to login?
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This issue has been resolved moving forward but if you are still receiving a blank or white screen when trying to login, please contact Customer Service at 1-800-796-9798 or 503-274-2020 with your email address (account) so that we may correct the problem.
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| What if I still can’t login? |
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If the options listed above do not provide a solution,
please contact Customer Service at 1-800-796-9798 or 503-274-2020.
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