| How secure is your website?
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Our site uses SSL (Secure Sockets Layer) to ensure that your personal and
sensitive data -- credit card number, name, address, and so on -- is
transmitted securely, every time. In addition, we use internal security
measures to further increase your data security.
When we ask for your credit card number or other personal information,
we transfer that information from your computer to ours via Secure Sockets
Layer (SSL). SSL encrypts your data before it is transmitted. If
someone "listens in" on the wire, they'll only get encrypted information.
The best encryption available requires that your browser use a
128-bit key or better. Use Verisign’s free
Browser Check to
ensure you've got the latest, most secure Web browser.
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| What is your Privacy Policy?
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See our Privacy
Policy page for details.
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| How can I receive emails from Extensis?
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Simply create a user
account. Also, if your ISP or mail server blocks emails from unfamiliar
sources, please read the following:
Most of the popular ISPs these days have put some sort of
blocking or filtering system in place to try to protect their
users from “spam”. While these filters do the job when it comes to spam,
they also block emails from companies from which you’ve subscribed to
receive news and other information. But there is something you can do
to ensure that you will receive Extensis product update notifications,
as well as other product-related information and special offers. You
can add Extensis to your ISP’s “whitelist”. Every email system is different,
so we’ve listed the “How to whitelist” instructions for the most popular
ISPs below. If yours isn't here, please contact your ISP's customer service
representatives for their instructions.
Yahoo!
To ensure that you receive Extensis emails to your Yahoo Inbox (not the Bulk Mail folder),
you can instruct Yahoo to filter it to your Inbox. Here's how:
- Open your Yahoo mailbox.
- Click Mail Options.
- Click Filters.
- Next, click Add Filter.
- In the top row, labeled From Header: make sure contains is selected in the pull-down menu.
- Click in the text box next to that pull-down menu, then enter info@extensis.com.
- At the bottom, where it says Move the message to:, select Inbox from the pull-down menu.
- Click the Add Filter button again.
Hotmail
If you are using Hotmail, you can ensure that you receive Extensis email
to your Inbox by adding our "From" address to your Safe List. Here's how:
- Click the Options tab.
- Select Safe List. (It's under the heading Mail Handling.)
- In the space provided, enter the address info@extensis.com. Click Add.
- When you see the address you entered in the Safe List box, click OK.
AOL
If you're using AOL, you can ensure that you receive Extensis email to your
Inbox by setting your Mail Controls. Here's how:
- Go to Keyword Mail Controls
- Select the screen name we're sending your Extensis emails to
- Click Customize Mail Controls For This Screen Name
- For AOL version 7.0: In the section for "exclusion and inclusion parameters", include @extensis.com
- For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains
- Click Next until the Save button shows up at the bottom
- Click Save
Others
Many popular e-mail programs, including Outlook, Outlook Express,
Eudora, and Netscape Mail, don't provide a convenient way for you to
whitelist the folks you want to receive e-mail from. If you're using
this sort of e-mail system and you either aren't receiving Extensis email
or want to make sure you continue to receive our emails in the future, you
can do something about it.
Contact the customer service representatives or the Postmaster at
the company that provides your e-mail or Internet connection (your ISP).
Explain to them that you have requested to receive Extensis emails. Ask
them if they can whitelist our emails. They'll probably ask you for some
information about us. Here's what to tell them:
- Sending Address: If they ask for our address, give them info@extensis.com
- Domain: If they need to know the domain we're mailing from, tell them @extensis.com
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| How do I remove myself from your mailing list?
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Login
to
your Extensis.com My Account page and click on the “Account Details”
link. Then click on the “edit account” button at the bottom
of the page. You can now change your subscribe preference.
If you prefer to avoid logging in to your account, you can also send an email to updates@extensis.com and type ‘UNSUBSCRIBE’ (all caps) in the subject line. It can take up to 10-days to process these requests for removal.
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| What are the requirements for browsing your site?
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Our website is optimized for the following browsers:
- Internet Explorer 5.0 or above (Mac & Win)
- Safari 1.2 (Mac OS X)
Macromedia® Flash® player 5 is recommended to view the main navigation and some images on our website.
Click here to Download it now.
To ensure a secure shopping experience your browser should use 128-bit encryption, or better. Use Verisign’s free
Browser Check
to ensure you've got the latest, most secure Web browser.
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| Why do I need to accept cookies?
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Extensis remembers you by placing a log file (cookie) that contains only
enough information to identify you upon return visits. A "cookie" is a small
line of text that is stored with your web browser for record-keeping purposes
and helps Extensis provide better service to you. Your browser has options to
accept, reject, or provide you with notice when a cookie is sent.
No information, other than that found in the Membership cookie, will be
accessed by any Extensis system. Access to your membership information always requires both your Member ID and Password.
Extensis also utilizes visitor log files (cookies) and hosted tracking with our
website. Once a user enters our site, a cookie follows them through their click
stream path. Examples of information being collected by these cookies and the
hosted tracking include the number of times a user came to our site(s), and
the paths they took to get there. Extensis uses the data collected from website
visitor cookies and hosted tracking in aggregate form only and does not collect
any personally identifiable information. Use of this information helps us
better understand what users are seeking and learning at our website(s) and
helps us identify potential navigation issues.
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