| How do I re-download software that I have purchased?
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Login to your Extensis.com
My Account and click on the “My Products” link. From there,
you can re-download any registered product.
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| Where do I find my installer after I've finished downloading?
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An icon for the installer should appear on your Desktop after the
download is completed. This assumes that youí selected your
Desktop as the destination for any downloaded files. You may need
to check your download preferences to verify this.
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| What if the download stops before it is finished?
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There may be a communications failure or the file may
have become corrupt. You can download again from the link you were provided
in the email we sent you. For security purposes we limit the amount of download
attempts to three with any link we provide. If after three attempts you
have still not successfully downloaded your file, we will reset the link
to your download and you will need to login to your Extensis.com My Account
and click on the “My Products” link to attempt to download the
file from there.
If you have access to one, use a quicker connection (DSL, cable modem, LAN)
instead of a modem connection to allow for quicker downloads and to reduce
the number of interrupted download attempts.
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| What if Iítrying to download and nothing happens?
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Sometimes the download manager for your particular browser can
become buried under the main browser window thus giving the appearance
that ìthing is happening.îove the browser window out of the way to
see if download manager is present. You can also try downloading again.
If you continue to experience difficulty, please contact
Customer Service.
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