order information

• How can I check on the status of my order?
• How can I order as a download and get a physical copy as well?
• How can I get a tracking number for my pre-order/backorder slip?
• When will my pre-order/backorder ship?
• What address should I enter in the billing areas of the shopping cart?
• What methods of payment do you accept?
• When will my credit card be charged?
• How do I get a copy of my invoice?
• What if I receive a billing error while trying to place my order?
• Can I purchase your products from a reseller?
• Will you charge tax on my order?

shipping information

• What methods of shipping do you offer?
• What are your shipping rates?
• When will my order ship?
• If I live outside the US, will I have to pay for any special customs fees?

product information

• How do I locate my product serial number?
• What if my serial number/alpha code doesn't work?
• How do I register my product?
• Can I test out a product before I buy it?
• How do I get help with Art Explosion?

download information

• How do I re-download software that I have purchased?
• Where do I find my installer after I've finished downloading?
• What if the download stops before it is finished?
• What if I'm trying to download and nothing happens?

my account

• Why do I need a user account?
• What if I forgot my password?
• What if I forgot which email address my products are registered to?
• What serial numbers are registered to me?
• What if I receive a blank, white screen when I try to login?
• What if I still can’t login?

returns

• What is your return policy?
• How do I facilitate a return/refund?
• When will the credit appear on my credit card?
• How should I return a product purchased from a reseller?

product support

• How do I contact Product Support?
• What are the support options for my product?

extensis.com

• How secure is your website?
• What is your Privacy Policy?
• How can I receive emails from Extensis?
• How do I remove myself from your mailing list?
• What are the requirements for browsing your site?
• Why do I need to accept cookies?

still need help?

Customer Service representatives are available by phone or email Monday through Friday, 8:00 AM to 5:00 PM, Pacific Standard Time.

For email service, click here. You will be asked to login using your registered email address so we can better track your case.

To speak with a Customer Service rep over the phone, please choose from the following numbers:
US toll free: (800) 796-9798
Outside the US: +1 (503) 274-2020