order information

• How can I check on the status of my order?
• How can I order as a download and get a physical copy as well?
• How can I get a tracking number for my pre-order/backorder slip?
• When will my pre-order/backorder ship?
• What address should I enter in the billing areas of the shopping cart?
• What methods of payment do you accept?
• When will my credit card be charged?
• How do I get a copy of my invoice?
• What if I receive a billing error while trying to place my order?
• Can I purchase your products from a reseller?
• Will you charge tax on my order?

shipping information

• What methods of shipping do you offer?
• What are your shipping rates?
• When will my order ship?
• If I live outside the US, will I have to pay for any special customs fees?

product information

• How do I locate my product serial number?
• What if my serial number/alpha code doesn't work?
• How do I register my product?
• Can I test out a product before I buy it?
• How do I get help with Art Explosion?

download information

• How do I re-download software that I have purchased?
• Where do I find my installer after I've finished downloading?
• What if the download stops before it is finished?
• What if I'm trying to download and nothing happens?

my account

• Why do I need a user account?
• What if I forgot my password?
• What if I forgot which email address my products are registered to?
• What serial numbers are registered to me?
• What if I receive a blank, white screen when I try to login?
• What if I still can’t login?

returns

• What is your return policy?
• How do I facilitate a return/refund?
• When will the credit appear on my credit card?
• How should I return a product purchased from a reseller?
• Why do I need to give you my credit card number again to process a return/refund?

product support

• How do I contact Product Support?
• What are the support options for my product?

extensis.com

• How secure is your website?
• What is your Privacy Policy?
• How can I receive emails from Extensis?
• How do I remove myself from your mailing list?
• What are the requirements for browsing your site?
• Why do I need to accept cookies?

still need help?

To email Customer Service, click here. You will be asked to login using your registered email address so we can better track your case.